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Inquiry Form
The booking process
Once you have chosen the tour you would like to do:
- If you have chosen to pay via another method, you will be invoiced. Payment is due within 5 days of invoicing.
- Along with your payment receipt you will also be sent a comprehensive tour itinerary, which will outline all of the information that you will need as part of your tour.
Refund procedure
There are no refunds for tours cancelled due to misrepresentation of physical abilities and/or existing or previous health conditions. If any client fails or refuses to answer specific questions put forward in the medical questionnaire, EST Frontier Slovakia maintains the right to refuse service without refund. Among questions that must be answered accurately are those referring to physical health a experiences. Examples of failures to disclose that certainly mean cancellation without refund.
Other information
EST Frontier Slovakia shall not be held liable for any damage, expense or inconvenience caused my late arrival of public transport, change of schedule, strikes, vehicle breakdown, Acts of God, or other conditions. EST Frontier Slovakia acts solely as the agent for securing accommodation and transport where applicable and shall not be held liable in the event of any person or company to render transportation, accommodation or other service.
We strongly recommend customers taking part in one of our tours have full insurance covering any injury they might suffer, including evacuation costs and medical treatment.
Please do not hesitate to contact us if you have any questions at info@enjoyslovakiasoul.com.
